Account deletion

Deactivate in the app

Sign in, open Account and use the permanent account-deactivation control. Entering the password and DELETE confirmation immediately disables login, revokes active device sessions and records the request.

Deactivation stops access immediately. Permanent erasure is completed through the deletion process below.

Request deletion without access

Email [email protected] from the address registered to the account. If that mailbox is unavailable or unsafe, provide enough information to identify the account and explain the safer reply method.

We may request proportionate identity verification. Never send a password, full payment-card number or unnecessary identity document by email.

Deletion timetable

After a verified request, active account, profile, private Explorer, private AI, relationship-preference and associated feature information is targeted for permanent deletion within 30 days. Encrypted backup copies expire through the backup cycle within 30 days.

Access remains disabled during processing. A request may be paused only where identity cannot be verified or information must be preserved by law, for fraud prevention or for an active dispute or safety investigation.

Relationship-linked information

Deleting one account ends that person’s active relationship membership. Other members keep their own accounts and independently created information. We delete or detach the requesting user’s private information and minimise or de-identify shared records where complete removal would alter another member’s legitimate record.

Subscriptions and payment records

Deleting an account does not automatically cancel a Stripe, Google Play or Apple subscription. Cancel through the relevant billing controls to prevent renewal.

Digital Marketplace Designs and Stripe may retain limited payment, tax, refund, chargeback, fraud and accounting records for the period required by law. Full card details are controlled by the payment provider.

Support, security and confirmation

Support correspondence is normally deleted after 12 months. Minimal de-identified security events may be retained where necessary to protect the service, and legal holds override ordinary deletion until they end.

Questions, objections or deletion requests can be sent to [email protected]. We will confirm completion where it is safe and reasonably possible to do so.