Terms of use

Agreement and operator

Woven Loves is operated by Digital Marketplace Designs. By creating an account or using the service, you agree to these Terms and acknowledge the Privacy Notice. Questions can be sent to [email protected].

If you do not agree to the required Terms and privacy processing, do not create or continue using an account.

Who may use Woven Loves

You must be at least 18 years old and legally capable of entering a contract. You must provide accurate account information, use your own account and keep your password and signed-in devices secure.

One person must not create an account for a partner or access a partner's private account without clear authorisation.

Seven-day trial and subscription

Eligible new users receive a seven-day free trial without providing payment details. The trial does not automatically convert to a paid subscription. When the trial ends, continued access to paid features requires the user to actively choose Woven Loves Premium at the price and billing period displayed at checkout. The current web subscription is £6.99 per month; taxes may be added where required.

Trial eligibility may be limited to one trial per person or account. Attempts to repeatedly obtain trials may be refused. The Private Relationship Guide is a Premium feature and is not available during the free trial.

Relationship Premium access

A Woven Loves Premium subscription belongs to the account that purchased it. While that subscriber is an active member of a relationship, the other currently linked members receive inherited Premium access without a separate charge.

Inherited access ends when a member is no longer linked to a subscribing member. The purchaser keeps their own subscription after leaving. If more than one linked person independently owns a subscription, each subscription remains owned by its purchaser.

Payments and statement privacy

Subscription checkout and recurring payments are processed through Stripe for Digital Marketplace Designs. Full card details are handled by the payment provider rather than stored by Woven Loves.

To protect relationship-app privacy, charges appear as DIGITAL MP on bank or card statements rather than Woven Loves. Users are responsible for recognising this descriptor and keeping payment details current.

Cancellation, renewal and refunds

You may cancel future renewal through the billing controls or the store through which the subscription was purchased. Cancellation normally preserves access until the end of the paid period and prevents the next renewal; deleting the app does not cancel a subscription.

Refunds, cooling-off rights and cancellation rights depend on applicable consumer law and payment channel. Nothing in these Terms removes mandatory consumer rights. The price and renewal information shown before purchase forms part of the contract.

AI is a core feature

Personalised AI is central to Woven Loves. The service may process private messages and permitted relationship context to generate reflections, prompts and suggestions. AI output can be wrong, incomplete, insensitive or unsuitable.

Do not rely on Woven Loves as medical, mental-health, legal, financial, therapeutic, safeguarding or emergency advice. Woven Loves does not diagnose, determine consent or replace a qualified professional.

Consent and relationship safety

A match, score, quest, reward, prompt or AI suggestion is never permission. Shared or intimate activity requires freely given, specific and ongoing consent from everyone involved. Consent can be withdrawn at any time.

Do not use Woven Loves to pressure, monitor, control, threaten, deceive, stalk or harm another person. If using the app is unsafe, use a safer device and seek appropriate support outside Woven Loves.

Private and shared spaces

Private Explorer answers and private AI-guide conversations are intended for the individual account holder. Shared relationship features may reveal deliberately shared content, joint progress or permitted derived compatibility signals.

Do not demand access to a partner's device, password or private screens. Woven Loves cannot control screenshots, shoulder-surfing or access by someone who controls an unlocked device.

Your content

You remain responsible for text, answers, preferences and other content you submit. You grant Digital Marketplace Designs a limited, worldwide, non-exclusive licence to host, encrypt, process, transmit and display that content only as needed to operate, secure and improve the features you request.

You must have the right to submit the content and must not submit unlawful material or another person's confidential information without permission. We do not claim ownership of private relationship content.

Prohibited use

You must not attack the service, evade rate limits or safety controls, introduce malware, scrape accounts, reverse engineer protected systems, impersonate another person, commit fraud, infringe rights or access information without authorisation.

You must not use Woven Loves to facilitate abuse, exploitation, sexual violence, non-consensual activity, threats, blackmail or harm involving a child.

Safety checks, reports and suspension

Automated safety rules may block or redirect certain AI content. They do not provide continuous human monitoring or emergency response. Safety concerns can be reported to [email protected].

We may restrict, suspend or deactivate an account where reasonably necessary to protect users or the service, investigate a report, prevent fraud, comply with law or enforce these Terms. Where appropriate, we will provide notice and a route to challenge the decision.

Third-party services and stores

Woven Loves relies on third-party providers including AI, hosting, email, Push and payment services. Their separate terms may apply to their part of the service.

If a subscription is purchased through Google Play, Apple or another app store, that store's billing, cancellation and refund rules apply where they conflict with these Terms.

Availability and changes

We aim to keep Woven Loves secure and available but do not guarantee uninterrupted or error-free operation. Features may be changed, suspended or withdrawn for security, legal, technical or product reasons.

Material changes affecting an active paid subscription will be communicated where required. Continued use after an effective change indicates acceptance, except where fresh consent is legally required.

Liability and consumer rights

Digital Marketplace Designs is not responsible for relationship decisions, partner behaviour or harm caused by treating automated guidance as professional advice. We do not exclude liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence.

Subject to mandatory law, we are not liable for unforeseeable loss, indirect business loss or events outside reasonable control. Consumers retain all rights that applicable law says cannot be waived.

Ending an account

You may deactivate the account in the app and request erasure under the Account Deletion Policy. Subscription cancellation and account deletion are separate actions; cancel the subscription to prevent future renewal.

Sections intended to survive termination, including payment, ownership, safety, liability and dispute provisions, continue where necessary.

Law and contact

These Terms are governed by the laws of the United Kingdom, subject to mandatory consumer protections where you live. UK courts have jurisdiction unless applicable consumer law gives you the right to bring proceedings elsewhere. Contact [email protected] before starting a dispute so we have an opportunity to resolve it.